If the handy camera fails during the warranty period (one year from the date of purchase) while being used normally and in accordance with the cautions in the Instruction Manual, we will repair or replace it free of charge.
The warranty does not cover the following cases, and a new purchase is required.
- The warranty period (one year from the date of purchase) has passed.
- You cannot provide a document showing the date and place of purchase, such as a receipt or delivery note.
- A failure that occurred during the warranty period is reported for repair after the warranty period ends.
- Failure or damage caused by use that does not follow the cautions in the Instruction Manual or on the product label, or by unauthorized repair or modification.
- Failure or damage caused after purchase by dropping, impact, water, chemicals, or exposure to high temperatures.
- Failure or damage caused by fire, earthquake, storm or flood, lightning or other natural disasters, pollution, gas damage, abnormal voltage, or traffic accidents.
- Replacement of consumed or worn parts, or of soiled parts.
- Failure or damage caused by another device connected to the product.
- There is no effect on normal use, or the serial number cannot be confirmed.
These are the main examples. For the full warranty conditions and exclusions, see the Product Warranty Terms.
Repair and replacement inquiries
Contact support. We will explain where and how to return the product.
Product warranty details