FAQ

System Requirements

• Is the iPhone supported? Are older iPads with a Lightning connector supported?
• The handy camera is not recognized, or the video is distorted or missing
• What are the system requirements for the app?
• Can I use the app without an internet connection?
• How do I change the app language?

Account Settings

• I cannot log in
• I did not receive the account activation email
• I want to change my email address
• I want to change or reset my password
• I want to log out
• Can multiple people log in at the same time?

Specifications and Supported Vehicles

• Can measurements be taken for any type of vehicle or wheel?
• Can I capture and analyze images from somewhere other than the caliper inspection window?

Capturing and Measuring

• [Capture guide] Measurement fails. Are there any tips for capturing images?
• Can I measure both the outer and inner pads?
• Can I use the app to check parts other than brake pads?

Inspections

• If the USB cable is damaged or lost, can I use a commercially available one?
• Can I change the replacement threshold or the messages shown in inspection results?
• How reliable is the measurement accuracy? Can it replace vernier calipers?
• Can I save multiple images per wheel position?
• How long are inspection data and captured images stored?
• How can I present measurement results to my customers?

Device

• Can I buy additional USB Type-C cables or protective caps?
• What is the water resistance of the handy camera?
• The handy camera has malfunctioned

Billing and Contracts

• I want to buy an additional handy camera